Our eCommerce Service in Detail

We will support you through all stages of the eCommerce process. From the initial steps, to storage and order management, to payment and customer service – you get all services out of the same hand.

You can either decide on certain modules, or you can let us handle the entire value chain.

Developing an Online Shop

We will plan and develop your entire online shop with many functions and features. We use only established and well-tested shop systems which are easily customizable.

Campaign and Shop Management

An online shop does not run on its own. It's like classic retailing. Shop windows have to be decorated, goods have to be stacked into the shelves. Product presentation and findability are the foundation of a successful online business.

Online Marketing

Whether it is search engine marketing, affiliate marketing or portal marketing, we speak all languages and can give you ideal support. We will market your products according to your objectives and your desired ROI, deciding on the appropriate marketing mix together with you.

Direct Marketing and Customer Loyalty

We believe in e-mail marketing and viral mechanisms as ideal direct marketing instruments. These range from personalization and segmentation to life-cycle management. We believe in reliable methods and base important business decisions on the results of splitrun tests.

Order Management

We manage incoming orders and redirect them accordingly. Via the order management system, orders are redirected to the warehouse so they can be shipped. The customer is constantly updated on the current status of his shipment.

Payment

For payment, we rely exclusively on safe payment methods. To avoid high loss rates, we do mail address checks, but also on scoring methods which calculate the risk of nonpayment before an order is accepted.

Storage

The storage of goods, including storage management and inventory control systems, can be managed by us in cooperation with experienced partners. We can handle all varieties of goods from cosmetics to consumer electronics.

Distribution

Delivering goods as fast as possible is very important in order to have satisfied customers. We will find the right logistics-partners for your business.

Customer Care

We will assist your customers with questions about their orders or the handling of returns, via telephone or e-mail. We will also gladly handle orders via telephone, including up-selling and cross-selling.

Return Management

We can also handle retuns and the redistribution of your goods for you. Besides classifying the returns, we will of course record the customers' reasons for returns.

B/C Grade Goods Marketing

We market defect goods or goods that have been rendered useless with the help of our partners. We make sure to use only those channels which you approve of.

Platform Management on Third Party Platforms

Apart from the conversion of your own webshop, larger shops offer possibilities to increase profits and thus your success. Among such shops are platforms such as quelle.de, neckermann.de, otto.de (for the German market) or amazon and ebay. We manage the complete process for you - from the initial setup and product presentation all the way to the presentation in catalogues and direct mailings of specific platforms.